A Common Scenario With Water Damage In Utah
We were working on a project last week, and the adjuster came out to meet us at the job site to prepare his report for the insurance company. While he was there, we got into a discussion about some work that we hadn’t done yet as we tried to dry a few items. We were unable to make good progress drying some areas of the home, so I was going to consult with the adjuster and let him know what was necessary to get the job dried. What I ran into was common enough that I wanted to share it with you. The adjuster essentially asked me to certify the home as dry, when it wasn’t. Why is this important? If your insurance company sends out someone to dry out your home, you want them to do it right. Improper drying can lead to mold, bad odors, and worse. Many insurance companies use “preferred vendors”, which are contractors who agree to give breaks on their pricing in exchange for regular referrals. Normally this is okay, unless a scenario comes up like it did on my job site. The Flood Company is not affiliated with any insurance company, in that we don’t have contracts with any of them. We work with them all, but don’t agree to give them any special breaks or incentives. This adjuster was perfectly comfortable asking me to lie, and we’re not even a preferred vendor. I can only imagine some of the conversations where the adjuster does have the power to exert his influence. Unfortunately, the customer is the one who gets the short end of the stick. To avoid a conflict of interest, make sure whoever your hire to work on your home actually works for YOU, not your insurance company. It won’t ensure a perfect outcome, but it will make sure that your interests are being looked out for.